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Effective Date: February 2021

This Privacy Policy outlines how Skylark Express Pty Limited ("Skylark Express," "we," "our," or "us") collects, uses, discloses, and protects the personal information of our customers ("you" or "your") in accordance with applicable international privacy laws and regulations.

1. Collection of Personal Information We may collect the following types of personal information when you engage with us for the purpose of availing our services:

• Contact Information: Name, address, email address, phone number, and other contact details.

• Transaction Information: Details of the services requested, delivery instructions, payment details, and billing information.

• Communications: Records of your interactions with us, including customer support inquiries and feedback.

• Website Usage Data: Information about your visit to our website, such as IP address, browser type, pages viewed, and referring website.

1. Use of Personal Information We may use your personal information for the following purposes:

• Service Provision: To provide the requested courier services, including order processing, tracking, and delivery.

• Communication: To communicate with you regarding service updates, delivery notifications, and customer support inquiries.

• Marketing: To send promotional offers, discounts, and newsletters related to our services, subject to your consent where required by law.

• Internal Operations: To improve our services, conduct research and analysis, and monitor website usage trends.

• Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

1. Disclosure of Personal Information We may share your personal information with third parties in the following circumstances:

• Service Providers: We may engage trusted service providers to assist in delivering our services, such as courier partners and payment processors. These third parties are obligated to protect your information and only use it for the purpose of providing the requested services.

• Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

1. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

2. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

3. Your Rights You may have certain rights regarding your personal information, which may include the right to access, rectify, erase, restrict processing, and object to processing. To exercise your rights, please contact us using the contact details provided in Section 8.

4. International Data Transfers Your personal information may be transferred and processed in countries outside of your residence, including jurisdictions that may have different data protection laws. We will take appropriate measures to ensure your personal information is adequately protected as required by applicable laws.

5. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

         Skylark Express Pty Limited Address: Turrella Street, Turrella, NSW, 2205 
         Email: director@skylarkexpress.com.au Phone: 0499907442

1. Changes to the Privacy Policy We reserve the right to modify or update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated version on our website or through other appropriate communication channels.

By engaging with us and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.